Book borrowing as e-commerce:

Bookster is a modern online/offline library working in a B2B2C model. Memberships are offered as employment benefits by the best Romanian companies.

Goals for the book borrowing page redesign:

• Improve usability. 
Poor management of book editions resulted in unclear delivery dates for subscribers. It caused frustration and repeated support tickets.
• **Feature addition: Delivery to pick-up point.**
Books could previously only be delivered to the subscriber’s workplace. With work-from-home on the rise, giving subscribers more flexibility is key.

Teams and constraints:

• Logistics: revealed how the new location will be integrated into existing delivery routes and schedules, and how legacy bookshelf capacity management will affect new locations.
• Business development: add and remove pick-up points, maintain the partner relations
• Back-end and information architecture: new infrastructure for partner locations, capacity per location, route day assignments for accurate delivery day predictions.